Privacy Policy

Welcome to Davanni's. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website davannis.click, place orders, interact with our services, or otherwise engage with us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website (davannis.click), any related online and offline channels, including our ordering platforms, loyalty programs, email communications, and any other services we operate (collectively referred to as the "Services").

1. About Us

Davanni's is a food service business operating in the United States. You can reach us using the following contact details:

2. Information We Collect

We collect information about you in a variety of ways depending on how you interact with our website and services. The categories of information we collect are described below.

2.1 Personal Information You Provide Directly

When you interact with our Services, you may voluntarily provide us with the following types of personal information:

• Contact Information: Full name, email address, mailing address, billing address, and telephone number.
• Account Credentials: Username and password when you create an account on our platform.
• Order Information: Details related to your food orders, special instructions, dietary preferences, and delivery information.
• Payment Information: Credit card numbers, debit card numbers, billing details, and other financial information necessary to process your transactions. Note that full payment card data is processed by our third-party payment processors and is not stored by us directly.
• Communications: Any messages, feedback, complaints, or inquiries you submit to us via email, contact forms, or other means.
• Loyalty Program Data: If you enroll in any loyalty or rewards program, we collect points history, redemption data, and preferences associated with your membership.
• Marketing Preferences: Your preferences regarding receiving promotional content, newsletters, and special offers from us.

2.2 Information Collected Automatically

When you visit our website or use our digital services, certain information is collected automatically, including:

• Usage Data: Pages visited, time spent on pages, links clicked, search queries made on our site, and other behavioral data about how you use our Services.
• Device Information: IP address, browser type and version, operating system, device type (desktop, tablet, mobile), screen resolution, and language settings.
• Location Data: Approximate geographic location derived from your IP address. If you grant permission, we may also collect precise GPS location to facilitate delivery services or show you nearby restaurant locations.
• Log Data: Server logs that record your requests, error reports, referral URLs, and timestamps of your interactions with our Services.
• Cookies and Tracking Technologies: Information collected through cookies, web beacons, pixel tags, local storage, and similar technologies. Please see Section 7 for more details on our cookie usage.

2.3 Information From Third Parties

We may also receive information about you from third-party sources, including:

• Social Media Platforms: If you connect your social media account or log in through a social sign-on feature, we may receive your profile name, profile photo, email address, and other information permitted by the platform and your privacy settings.
• Delivery Partners: Third-party delivery service platforms that facilitate the fulfillment of your food orders may share order status and delivery confirmation data with us.
• Analytics Providers: We receive aggregated and anonymized data from analytics partners to help us understand traffic patterns and service performance.
• Payment Processors: Our payment service providers may share transaction confirmation and fraud detection information with us.
• Marketing Partners: We may receive data from advertising and marketing partners to help us better target and measure our campaigns.

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes, including:

3.1 Providing and Improving Our Services

• Processing your food orders and managing transactions.
• Creating and managing your account on our platform.
• Facilitating payment processing and preventing fraudulent transactions.
• Enabling delivery or pick-up of your orders by sharing necessary information with our delivery partners.
• Personalizing your experience, including displaying relevant menu items, recommended products, and special offers based on your order history and preferences.
• Responding to your inquiries, complaints, and customer service requests in a timely manner.
• Troubleshooting technical issues and improving the functionality of our website and applications.
• Administering loyalty programs, promotions, contests, and sweepstakes.

3.2 Analytics and Research

• Analyzing usage trends and patterns to understand how customers interact with our Services.
• Conducting market research and customer satisfaction surveys.
• Measuring the effectiveness of our marketing campaigns and promotions.
• Developing new products, features, and services based on customer feedback and usage data.

3.3 Marketing and Communications

• Sending you promotional emails, newsletters, special offers, and information about new menu items, if you have opted in to receive such communications.
• Displaying targeted advertisements on our website, third-party websites, and social media platforms based on your interests and browsing behavior.
• Sending transactional notifications such as order confirmations, delivery updates, and account-related alerts.
• Conducting remarketing campaigns to re-engage customers who have previously visited our website.

3.4 Legal and Compliance Purposes

• Complying with applicable federal, state, and local laws and regulations.
• Enforcing our Terms of Service and other legal agreements.
• Protecting the rights, property, and safety of Davanni's, our customers, and the public.
• Detecting and preventing fraud, abuse, security incidents, and other harmful activities.
• Responding to legal requests, court orders, and government inquiries.

4. How We Share Your Information

We do not sell your personal information to third parties. However, we may share your information with select third parties in the following circumstances:

4.1 Service Providers and Business Partners

We engage trusted third-party companies and individuals to perform services on our behalf. These service providers are given access to your personal information only as necessary to perform their functions and are contractually obligated to protect it. Categories of service providers include:

• Payment processors and financial institutions for transaction handling.
• Delivery and logistics partners for fulfilling food orders.
• Cloud hosting and data storage providers.
• Email marketing platforms and communication tools.
• Analytics and data intelligence providers (e.g., Google Analytics).
• Customer relationship management (CRM) software providers.
• Fraud prevention and security services.
• Advertising and retargeting networks.

4.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or governmental request.
• Enforce our Terms of Service or other applicable agreements.
• Protect and defend the rights, property, or safety of Davanni's, our employees, customers, or others.
• Investigate, detect, or prevent fraud, security incidents, or other illegal activities.

4.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or bankruptcy, your personal information may be transferred as part of that transaction. We will notify you via a prominent notice on our website or by email if your personal data becomes subject to a different privacy policy as a result of such a transaction.

4.4 With Your Consent

We may share your personal information with third parties when you have given us explicit consent to do so. You may withdraw such consent at any time by contacting us at [email protected].

4.5 Aggregated and De-Identified Data

We may share aggregated or de-identified information that cannot reasonably be used to identify you with third parties for research, marketing, analytics, and other purposes.

5. Data Security

We take the security of your personal information seriously and implement a range of administrative, technical, and physical safeguards designed to protect your data from unauthorized access, disclosure, alteration, or destruction.

5.1 Security Measures We Employ

• Encryption: All data transmitted between your browser and our servers is encrypted using Secure Sockets Layer (SSL) / Transport Layer Security (TLS) technology.
• Access Controls: Access to personal information is restricted to authorized personnel who need it to perform their job functions. All employees with access to personal data are bound by confidentiality obligations.
• Secure Payment Processing: Payment card information is handled by PCI-DSS-compliant payment processors. We do not store full credit or debit card numbers on our servers.
• Regular Security Assessments: We conduct periodic security reviews, vulnerability assessments, and penetration testing to identify and address potential weaknesses.
• Data Minimization: We collect only the personal information that is necessary for the purposes described in this Privacy Policy.
• Incident Response: We maintain an incident response plan to promptly detect, respond to, and notify affected individuals in the event of a data breach, as required by applicable law.

6. Your Privacy Rights

Depending on your location and applicable law, you may have certain rights regarding your personal information. We are committed to honoring these rights in accordance with the laws of the United States, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission Act (FTC Act), as well as other applicable state privacy laws.

6.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of that information, the purposes for which it is used, and the categories of third parties with whom it is shared.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request that we delete personal information we have collected from you, subject to certain exceptions (e.g., information needed to complete transactions, fulfill legal obligations, or detect security incidents).
• Right to Data Portability: You have the right to receive a copy of your personal information in a structured, commonly used, machine-readable format.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time by clicking the "unsubscribe" link in any marketing email or by contacting us at [email protected].
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your privacy rights. We will not deny you goods or services, charge different prices, or provide a different level of service quality because you exercised your privacy rights.

6.2 California Residents – Additional Rights Under CCPA/CPRA

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), effective January 1, 2023:

• Right to Know About Sensitive Personal Information: California residents have the right to know what categories of sensitive personal information (as defined under CPRA) we collect and use.
• Right to Limit Use of Sensitive Personal Information: You may request that we limit our use of sensitive personal information to that which is necessary to provide requested services.
• Right to Opt-Out of Sale or Sharing: Although we do not sell your personal information for monetary consideration, you have the right to opt out of the "sharing" of your personal information for cross-context behavioral advertising purposes.
• Shine the Light Law: California's "Shine the Light" law (Civil Code Section 1798.83) permits California residents to request information regarding our disclosures of personal information to third parties for direct marketing purposes.

To exercise any of your California privacy rights, please submit a verifiable consumer request by emailing us at [email protected] with the subject line "California Privacy Request."

6.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please contact us by:

• Email: [email protected] — Please include "Privacy Rights Request" in the subject line.

We will respond to verifiable requests within 45 days. If we require more time (up to 90 days total), we will notify you of the reason and the extension period. We may need to verify your identity before processing your request to ensure we do not disclose information to unauthorized individuals.

7. Cookie Policy

Our website uses cookies and similar tracking technologies to enhance your experience, analyze usage, and assist in our marketing efforts. A cookie is a small text file placed on your device when you visit a website.

7.1 Types of Cookies We Use

7.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or set preferences for specific types of cookies. Please note that disabling certain cookies may affect the functionality of our website and your ability to use certain features. For more information on managing cookies, visit www.allaboutcookies.org.

For California residents exercising rights under CPRA regarding opt-out of sharing for targeted advertising, please email us at [email protected].

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements. The following general retention periods apply:

After the applicable retention period has expired, we will securely delete or anonymize your personal information in accordance with our data disposal procedures.

9. Children's Privacy

Davanni's does not knowingly collect, solicit, or maintain personal information from individuals under the age of 18. Our website and Services are not directed at children under the age of 18. If we become aware that we have inadvertently collected personal information from a child under 18 without verifiable parental consent, we will take prompt steps to delete such information from our records.

If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) to the extent applicable to our Services.

10. International Data Transfers

Davanni's is based in the United States, and the information we collect is governed by United States law. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your home country.

By using our Services, you understand and consent to the collection, transfer, storage, and processing of your information in the United States. We take appropriate steps to ensure that any international data transfers comply with applicable legal requirements and that your information is protected to a standard comparable to the protections offered in your home jurisdiction.

If you have questions about international data transfers, please contact us at [email protected].

11. Third-Party Websites and Links

Our website may contain links to third-party websites, social media platforms, or online services that are not operated or controlled by Davanni's. This Privacy Policy does not apply to those third-party sites. We are not responsible for the privacy practices or content of any third-party websites and encourage you to review the privacy policies of every website you visit before providing any personal information.

Examples of third-party platforms we may link to include social media networks (Facebook, Instagram, Twitter/X), delivery platforms, and payment gateways. Each of these platforms has their own independent privacy policy governing how they handle your personal information.

12. Do Not Track Signals

Some browsers include a "Do Not Track" (DNT) feature that signals to websites that you do not want your online activity tracked. At this time, there is no universally accepted standard for how websites should respond to DNT signals, and our website does not currently alter its data collection and use practices in response to DNT signals. However, you can manage cookie preferences as described in Section 7 of this Privacy Policy.

13. Automated Decision-Making and Profiling

We may use automated tools and algorithms to personalize your experience on our website, such as recommending menu items or promotions based on your order history and browsing behavior. These automated processes are designed to enhance your experience and are not intended to produce legal or similarly significant effects without human oversight.

If you have concerns about automated decision-making practices or wish to request human review of any decision that may significantly affect you, please contact us at [email protected].

14. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time and at our sole discretion. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on this page with a new "Last Updated" date.
• Sending an email notification to registered users at the email address on file.
• Displaying a prominent notice on our website homepage.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

15. How to File a Complaint

If you believe that we have violated your privacy rights or handled your personal information in a manner inconsistent with this Privacy Policy, we encourage you to contact us first so that we can work to resolve your concern.

15.1 Contact Us Directly

Please submit your privacy complaint or concern to:

• Email: [email protected]
• Website: davannis.click

We will acknowledge your complaint within 5 business days and aim to resolve it within 30 business days.

15.2 Filing a Complaint with Regulatory Authorities

If you are not satisfied with our response, or if you believe we are processing your personal information unlawfully, you have the right to file a complaint with the appropriate regulatory authority:

• Federal Trade Commission (FTC): The FTC enforces consumer protection laws in the United States. You can file a complaint at:
  https://www.ftc.gov/complaint
  FTC Helpline: 1-877-382-4357
• California Privacy Protection Agency (CPPA): California residents may file complaints regarding CCPA/CPRA violations with the California Privacy Protection Agency:
  https://cppa.ca.gov/
• State Attorney General Offices: Depending on your state of residence, you may also be able to file a privacy complaint with your state's Attorney General office. Many states have consumer protection divisions that handle privacy-related complaints.

16. Contact Information for Privacy Inquiries

If you have any questions, comments, concerns, or requests regarding this Privacy Policy or our data handling practices, please do not hesitate to contact our privacy team using the information below:

When contacting us about a privacy matter, please include your full name, email address, a description of your request or concern, and any relevant details to help us address your inquiry efficiently. We are dedicated to resolving privacy-related issues promptly and transparently.

This Privacy Policy was last reviewed and updated on March 28, 2026. © 2026 Davanni's. All rights reserved.