Refund Policy

At Davanni's, we are committed to providing our customers with high-quality food and an exceptional dining experience. We understand that situations may arise where a refund or exchange is necessary, and we have established this Refund Policy to ensure a fair and transparent process for all customers. Please read this policy carefully before placing an order or making a purchase through our website at davannis.click or at any of our physical locations.

1. General Overview

This Refund Policy applies to all purchases made through davannis.click and at participating Davanni's locations. By placing an order or making a purchase, you agree to the terms outlined in this policy. We reserve the right to update or modify this policy at any time, and any changes will be effective immediately upon posting to our website.

As a food service business operating in the United States, our refund practices comply with applicable consumer protection laws, including guidelines established by the Federal Trade Commission (FTC) under the FTC Act. Customers in California may also have additional rights under the California Consumer Protection Act and related state regulations.

2. Eligibility Conditions for Refunds

We strive to ensure every order meets our high standards of quality and accuracy. Refunds may be granted under the following circumstances:

• The order received was incorrect (wrong items delivered or prepared).
• The food was of unacceptable quality, including issues such as undercooked or spoiled items.
• The order was not delivered within a reasonable timeframe and was never received.
• A duplicate charge was applied to your payment method for the same order.
• A technical error on our website or point-of-sale system resulted in an incorrect charge.
• An allergen was present in the food that was not disclosed at the time of ordering, contrary to the customer's specific allergen request.

To be considered eligible, the refund request must meet the timeframe requirements outlined in Section 3 below, and sufficient evidence may be required to support your claim.

3. Timeframes for Refund Requests

To ensure timely resolution of any issues, refund requests must be submitted within the following timeframes:

Requests submitted outside of these timeframes may not be eligible for a refund, though we encourage customers to reach out regardless, as we will do our best to accommodate reasonable circumstances.

4. Non-Refundable Items and Services

Certain items and services are not eligible for refunds. The following are generally considered non-refundable:

• Consumed food items: Food that has been substantially consumed is not eligible for a refund unless there is a verifiable quality or safety issue.
• Customized orders: Items that were prepared according to specific customer customizations (e.g., special toppings, dietary modifications) that were correctly fulfilled.
• Promotional or discounted items: Items purchased as part of a limited-time promotion or at a heavily discounted price are non-refundable unless defective or incorrectly prepared.
• Gift cards: Purchased gift cards are non-refundable and cannot be exchanged for cash.
• Delivery fees: Delivery and service fees are non-refundable unless the order was never delivered due to an error on our part.
• Catering deposits: Non-refundable deposits paid for catering services will not be returned if the cancellation occurs within 24 hours of the scheduled event.
• Tips and gratuities: Any tips or gratuities added to an order are non-refundable.

5. How to Request a Refund

We have made the refund request process as simple and straightforward as possible. Please follow the steps below to submit your refund request:

Step 1: Gather Your Information

Before contacting us, please have the following information ready:

• Your full name and contact information
• Your order number or transaction ID
• The date and time of the order
• A clear description of the issue
• Photographs or supporting evidence (if applicable, especially for food quality issues)

Step 2: Contact Our Customer Support Team

Reach out to us through one of the following channels:

• Email: [email protected]
• Website: davannis.click

Step 3: Submit Your Request

Clearly state in your message that you are requesting a refund, and include all the information gathered in Step 1. For email requests, use the subject line: "Refund Request – [Your Order Number]" to ensure your request is processed promptly.

Step 4: Await Review and Response

Our customer service team will review your request and respond within 2–3 business days. We may request additional information or documentation to complete our review.

Step 5: Refund Approval or Denial Notification

You will receive a written confirmation via email regarding the outcome of your refund request. If approved, we will initiate the refund process according to the timelines described in Section 6. If denied, we will provide an explanation and may offer alternative resolutions such as a store credit or replacement order.

6. Refund Processing Times by Payment Method

Once a refund has been approved, the processing time will depend on the payment method used at the time of purchase:

7. Partial Refunds

In certain situations, a partial refund may be issued rather than a full refund. Partial refunds may be applicable under the following conditions:

• Only a portion of the order was incorrect or unsatisfactory.
• The customer has consumed a significant portion of the food before raising a complaint.
• A discount or promotional credit was applied to the original order that affects the refundable amount.
• The order involved both refundable and non-refundable items (e.g., food items and gift cards).
• A catering order was partially fulfilled due to circumstances beyond the customer's control.

The amount of a partial refund will be determined at the discretion of our customer service team based on the specific circumstances of each case.

8. Exchange Policy

In cases where a refund may not be the most practical solution, we are happy to offer an exchange or replacement. Our exchange policy is as follows:

• If you received an incorrect item, we will prepare and deliver or make available the correct item at no additional charge, subject to availability.
• Exchanges must be requested within 24 hours of receiving the original order.
• Exchanges are only available for items of equal or lesser value. If the replacement item is of greater value, the customer may be required to pay the difference.
• We cannot guarantee that an exchange will be available during peak hours or high-demand periods. In such cases, a store credit or partial refund may be offered instead.
• Items that were prepared correctly according to the original order specifications are not eligible for exchanges based on a change of preference.

9. Cancellation Policy

We understand that plans can change. The following cancellation terms apply to orders placed through davannis.click and at Davanni's locations:

Standard Online and In-Store Orders

• Orders may be cancelled within 10 minutes of placement without penalty, provided the order has not yet entered preparation.
• Once food preparation has begun, cancellations may not be accepted, and a refund may not be issued.
• To cancel an order, please contact us immediately at [email protected] or notify the store directly.

Pre-Orders and Scheduled Orders

• Pre-orders may be cancelled up to 24 hours before the scheduled pickup or delivery time for a full refund.
• Cancellations made less than 24 hours before the scheduled time may receive a partial refund or store credit only.

Catering Orders

• Catering orders must be cancelled at least 72 hours before the event date to receive a full refund (excluding any non-refundable deposits).
• Cancellations made between 24 and 72 hours before the event may receive a 50% refund of the total order amount.
• Cancellations made less than 24 hours before the event are non-refundable.

10. Dispute Resolution Process

If you are unsatisfied with the outcome of your refund request, you have the right to escalate your concern through our dispute resolution process:

Step 1: Internal Escalation

If your initial refund request is denied or you are not satisfied with the resolution offered, you may request an escalation by emailing [email protected] with the subject line "Refund Dispute – [Your Order Number]". A senior member of our team will review your case within 5 business days.

Step 2: Chargeback Through Your Bank

If you paid by credit or debit card and remain unsatisfied after our internal review, you have the right to initiate a chargeback through your bank or card issuer. We encourage customers to exhaust our internal resolution process before initiating a chargeback, as we are committed to finding a fair solution.

Step 3: Third-Party Mediation

For unresolved disputes, customers may seek assistance from a neutral third-party mediator. We are open to participating in mediation as a means of resolving disputes fairly and efficiently.

Step 4: Consumer Protection Agencies

You also have the right to file a complaint with applicable consumer protection agencies, including:

• The Federal Trade Commission (FTC) at www.ftc.gov
• Your state's Attorney General consumer protection division
• The Better Business Bureau (BBB) at www.bbb.org

11. Store Credit

In some cases, Davanni's may offer store credit as an alternative to a monetary refund. Store credit is subject to the following conditions:

• Store credit will be issued in the full amount of the approved refund unless otherwise specified.
• Store credit can be used toward any future purchase at davannis.click or at participating Davanni's locations.
• Store credit does not expire and has no cash value.
• Store credit cannot be transferred, sold, or combined with other promotional offers unless specifically stated.

12. Our Commitment to Customer Satisfaction

At Davanni's, customer satisfaction is at the heart of everything we do. We take all complaints and refund requests seriously and are dedicated to resolving issues promptly and fairly. If you ever have a concern about your order, please do not hesitate to reach out to us. We would rather hear from you and have the opportunity to make things right than have you leave unsatisfied.

13. Contact Information

For all refund requests, cancellations, exchanges, or questions about this policy, please contact us using the information below:

This Refund Policy was last updated on March 28, 2026. Davanni's reserves the right to amend this policy at any time. Continued use of our website or services after any changes constitutes your acceptance of the updated policy. For the most current version of this policy, please visit davannis.click.